Each made-to-order piece is a labor of love, and the current production time can be found in the listing description. Please understand that the intricate details in my creations require dedicated time, and production times may vary based on order volume.

For collection pieces, new designs are released every 1-3 months, allowing me to continually bring fresh and exciting pieces to you. 

As a one-woman operation, I personally handle every aspect of the process to ensure the highest quality. I truly appreciate your patience and support as I work diligently to deliver exceptional pieces!

Because I begin preparing and producing orders shortly after they are placed, I am unable to accept changes or cancellations once an order has been confirmed. This policy applies to all items — whether they are made-to-order pieces, collection designs, or essentials like ring sizers. All sales are final, and I do not accept returns, refunds, or exchanges. I encourage you to carefully review product descriptions and photos before purchasing, and I’m always happy to answer any questions beforehand to help you select the right piece.

I take pride in crafting high-quality jewelry designed to last. While my pieces are made with durability in mind, I understand that unexpected issues may arise. In the event that a product is received with a verified manufacturing defect—limited to structural flaws present at the time of production, such as defective clasps, loose soldering, or settings that fail under normal wear within 30 days of receipt—I offer complimentary repair or replacement. To request a repair, please email photos of the item along with your date of purchase to info@lilacskystudio.com. Once received, the piece will be carefully inspected to confirm eligibility for repair.

Please note that customers are responsible for all shipping and handling costs associated with sending items for repair or replacement. Damage caused by the customer, including accidental damage, mishandling, dropping, improper storage, exposure to chemicals, or failure to follow care instructions—even within the 30-day window—is not covered. Fragile stones, such as opals, are particularly susceptible to breakage, and replacements will only be provided for verified manufacturing defects, not for damage occurring during unboxing, wear, or handling.

After 30 days from receipt, repairs may be available at cost and will be considered on a case-by-case basis.

Resizing services are not offered, as these could compromise the setting or damage the stone. Thank you for your understanding.

Once your order is placed, you will receive a confirmation email letting you know that Lilac Sky Studio has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

Once your order is dispatched, a confirmation email containing a hyperlinked tracking number will be sent. This will allow you to monitor the progress of your shipment and stay informed about the estimated delivery date.

Once an order has been dispatched and transferred to the postal service, the package is no longer within my control. If you experience any issues with delivery, I recommend reaching out directly to your local post office or carrier with your tracking information, as they are best equipped to assist.

Please note that Lilac Sky Studio cannot be held responsible for lost, delayed, or stolen packages.

At this time, I do not offer international shipping. Currently, orders are shipped within the United States only. I hope to expand to international shipping in the future, so please check back for updates.